Help Desk Analyst

Company: VirtualVocations
Location: Lincoln
Posted on: November 6, 2024

Job Description:

A company is looking for a Help Desk Analyst to troubleshoot and resolve IT incidents for its employees.

Key Responsibilities

Provide efficient and courteous customer service while resolving technical issues
Respond to helpdesk tickets promptly and escalate as necessary
Collaborate with other IT teams to troubleshoot and resolve complex issues

Required Qualifications

1 - 2 years of experience in technical desktop or helpdesk support services
Experience with a variety of hardware and software platforms, including Windows and Mac OS
1 - 2 years of experience in customer service
Bachelor's degree preferred
CompTIA A+ or Google IT Support Professional certifications preferred

Keywords: VirtualVocations, Grand Island , Help Desk Analyst, Professions , Lincoln, Nebraska

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