Technical Account Director

Company: VirtualVocations
Location: Lincoln
Posted on: November 6, 2024

Job Description:

A company is looking for a Technical Account Director to serve as a trusted advisor to customers and manage technical needs.

Key Responsibilities

Build and maintain strong client relationships, providing technical guidance on Majesco products
Manage customer escalations and incidents, ensuring timely resolution and communication
Develop and implement project plans for software upgrades and enhancements

Required Qualifications

Minimum 15+ years of experience in customer engagement, technical support, or account management
At least 7+ years of experience in insurance technologies preferred
Bachelor's degree or global equivalent required
Experience with software implementation projects and change management concepts
ITIL Foundations Certification preferred

Keywords: VirtualVocations, Grand Island , Technical Account Director, IT / Software / Systems , Lincoln, Nebraska

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